EDC Inter'l’s Integrated Infrastructure Management solution simplify the complex issues of infrastructure management to create a tightly integrated infrastructure solution that combines an effective IT asset management life cycle, an efficient service delivery process, a world-class service desk, and a mutually beneficial relationship methodology.
To achieve a truly integrated infrastructure, it's crucial to understand that the delivery of IT management life cycle services is a continuous process, not simply a series of unrelated functions. EDC Inter'l’s approach results in increased productivity as well as a superior level of end-user satisfaction which quite often results in 30%- 50% overall reduction in support costs for clients in various industries. EDC Inter'l is uniquely qualified to assist clients in achieving this acceleration of infrastructure value.
As part of the IIM solution, EDC Inter'l uses a proprietary IIM Maturity Assessment Tool to evaluate and index a client’s infrastructure maturity level. Developed using industry-standard methodologies and best practices, this unique tool allows
EDC Inter'l to quickly evaluate and make recommendations to:
• Better integrate the management of a client’s IT services, hardware and software
• Favorably balance a client’s ratio of on-site, remote, and self-assisted support
Moving from one maturity to the next will improve the business value gained from higher levels of integration.
EDC Inter'l can reduce the burden of heavy capital costs and provide added flexibility by delivering a per-seat service that fully integrates hardware, software and management of a client’s work environment—allowing budgets to be used on more strategic initiatives to grow the business and create competitive advantage.
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| OurVision |
EDC Inter'l will be recognized:
• By our clients and partners as an innovative organization known for its integrity and providing the right balance of quality and cost to deliver the best value in the industry.
• By our associates as a preferred company to work for, distinguished by professionalism, teamwork, empowerment, pride, creativity, accountability and opportunities for advancement. |
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| Our Commitment |
EDC Inter'l is firmly committed to helping our clients accomplish their business goals while increasing the value they obtain from their IT infrastructures.
Our integrated delivery model enables increased productivity, reduces costs and provides a superior level of end-user satisfaction that helps CIOs address business challenges continuously.
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